Mark E. Hancock
Technologies
Windows Server • Linux (Ubuntu, CentOS) • Apple OS • VMware • Hyper-V • NetApp• AWS Google Cloud Platform • Google Workspace • Cisco • Extreme Networks • VLANs • Firewalls • PHP HTML • JavaScript • WordPress • MySQL • QNAP • NetApp • Veritas • Ansible • GitHub • Python
Certifications
MCSE+I • Secret Security Clearance • Hands-on AWS, Google Cloud, Azure.
Skills
IT Strategy & Operations • Global Infrastructure Deployment • Network Engineering & Security • Cloud Solutions (AWS, GCP) • Project & Vendor Management • Linux/Windows Server Administration • Systems Automation & Scripting • WordPress & Web Development • Technical Team Leadership • End-User Support & Troubleshooting • Database Management • Network Configuration • Technical Training • Cloud Collaboration Tools • Video Conferencing Infrastructure Infrastructure Modernization • Data And Voice Systems Transition • Tier 2/3 Support • Event Planning • Information Sharing • Mission-Critical Operations Management • Security Clearance Management • Custom Web Tools Development • Vlan Configuration • Router Management • OBS Video and Audio Streaming/Recording
Summary
Strategic IT Leader with 20+ years’ experience in network administration, global infrastructure deployment, and cloud transformation. Proven ability to drive secure, scalable systems, lead cross-functional teams, and deliver mission-critical technology in dynamic environments.
Network Manager • Network Administrator • Network Systems Administrator • IT Director
Strategic IT Vision • Infrastructure Modernization • Vendor Management • Information Technology
Optimized Performance • Supervised Teams • Improved Networks • Oversaw Training
MCSE+I Certification • Military Medals • Secret Security Clearance
Recommendations
Jerry Stuckey
Mark is a highly capable IT Professional. He is creative and an out of the box thinker. I had the pleasure to work with him when he came to assist in a project I was leading. We have also worked together on other projects in Florida. I met Mark 10 years ago and have value his contributions into my life and work experiences. He is a tireless worker who demonstrates leadership qualities. He is a strong team player who serve with humility.
William Traver
I worked with Mark at The College of Saint Rose and he was the lead network administrator in a major upgrade of our computer network. This was an upgrade from core to edge and a major undertaking for the college. Mark had to manage a team to get the network up and running and he was a good person to work with and respected by his coworkers. His approach to managing network services, maintenance, and training was highly professional and greatly respected, both by end users and management. There were many other projects that Mark was a key part of at The College of Saint Rose, such as a phone system upgrade, major wiring projects, and a new campus wide printing solution. Since leaving The College of Saint Rose and working with Wycliffe Associates I have been impressed with his growth as he became a global traveler and installed advanced communications gear, power and computer systems in remote parts of the world. I highly recommend Mark for a position in information technology.
David Reeves
Mark was my go-to guy for all things technical including portable satellite internet equipment, solar power, netbook computers, tablets, video conferencing systems, domain names, etc., etc. Anything I threw at him he would research and come back with a great solution. This usually included purchasing and shipping equipment internationally. Sometimes it also included him traveling internationally for the setup and installation. Mark was an excellent team player and valuable asset to any project or group I assigned him to. International partners particularly love working with him because of his servant heart and great customer service.
Kenneth Haugh
Mark is gifted and talented in finding technical solutions to problems. He has years of experience both as a technician and network administrator so his experience in and of itself offers solutions. Should the correct answer or solution not be readily available, Mark diligently searches for the most appropriate response. What sets Mark above the rest though, is his superior customer service skills and his love to assist those he is serving. He is forever the teacher and always affirms the user. I highly recommend Mark and do so without any reservation whatsoever.
Resumé
US Navy - USS Portland
US Navy - USS Stout
US Navy - Naval War College
The College of Saint Rose
Telecommunications Manager / Network Administrator
Played a key role in a multi-million-dollar infrastructure upgrade project for the College’s data and voice systems.
Installed, configured, and troubleshot network hardware, including 3Com, Cisco, Extreme Networks, and Cabletron switches and routers.
Maintained and ensured operational integrity of over 500 administrative workstations and networked printers.
Administered more than 2,000 user email accounts using Microsoft Exchange 2000.
Managed all aspects of voice and data communications for faculty, staff, and students.
Led the campus-wide upgrade of cabling infrastructure from Cat3 to Cat6 (Level 7) standards.
Conducted research and prepared purchase orders for network equipment, software, and licensing.
Redesigned and reconfigured the College’s internal and external IP addressing scheme.
Provided desktop support, including end-user training and reconfiguration for network connectivity.
Configured and maintained multiple Virtual LANs (VLANs) to optimize network performance and segmentation.
Received The College of Saint Rose Customer Service Award
Wycliffe Associates
Network Manager
- Provided comprehensive network services for office and remote staff.
- Directed relocation of server farm from Orange, CA to Orlando, FL.
- Streamlined network infrastructure for new office buildings.
- Supervised IT staff and volunteers to ensure seamless daily operations.
Wycliffe Associates
TechAdvance
- Served as Interim Director, overseeing operations and strategic planning.
- Developed and deployed innovative tools aligning with strategic organizational goals.
- Acquired equipment based on language group requirements for seamless execution of translation projects.
- Traveled around the world to train and deploy equipment to language groups in underdeveloped countries.
- Recruited, managed, and mentored global teams to execute daily operations and special projects.
- Fostered partnerships with domestic and international partners to achieve strategic outcomes.
- Led innovation initiatives encouraging risk-taking to maximize operational benefits.
- Configured and deployed hundreds of computers and Android tablets.
- Managed and optimized network equipment for enhanced performance.
- Led global deployment of secure hardware-based video conferencing systems.
- Developed and maintained multiple WordPress websites.
- Administered Google Apps for multiple organizational domains.
Travel
USS Portland – Palma Mallorca
USS Portland – Rota Spain
USS Portland – Nice France
USS Portland – Sardinia Italy
USS Stout – Trieste Italy
USS Stout – Sicily Italy
USS Stout
USS Portland
USS Portland
USS Portland
USS Portland
USS Portland
USS Stout
USS Portand
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Desire to
serve.